/* helpdesk arce-cerezo - hoja de estilos */
/* nada raro aquí, css plano */

:root {
  /* paleta */
  --bg-base: #fafafa;
  --bg-surface: #ffffff;
  --bg-elevated: #f3f3f3;
  --bg-hover: #ececec;
  --border: #d9d9d9;
  --border-active: #b5b5b5;

  --accent: #1e3a8a;
  --accent-light: #2563eb;
  --accent-glow: rgba(30, 58, 138, 0.18);
  --accent-dim: #dbeafe;

  --success: #2e7d32;
  --success-dim: #e3f3e4;
  --warning: #b76e00;
  --warning-dim: #fbf0d8;
  --danger: #c62828;
  --danger-dim: #fadbdb;
  --info: #1565c0;
  --info-dim: #dbe9f5;

  --priority-critica: #c62828;
  --priority-alta: #d97706;
  --priority-media: #b76e00;
  --priority-baja: #2e7d32;

  --text-primary: #222;
  --text-secondary: #555;
  --text-muted: #888;

  --sidebar-w: 230px;
  --sidebar-collapsed: 64px;
  --topbar-h: 60px;
  --radius: 4px;
  --radius-sm: 3px;
  --radius-lg: 6px;
  --shadow: 0 1px 2px rgba(0, 0, 0, 0.08);
  --shadow-lg: 0 2px 6px rgba(0, 0, 0, 0.12);

  --transition: 0.15s ease;
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Arial, sans-serif;
  background: var(--bg-base);
  color: var(--text-primary);
  min-height: 100vh;
  display: flex;
  overflow: hidden;
  font-size: 13px;
  line-height: 1.5;
}

/* scrollbar */
::-webkit-scrollbar { width: 8px; height: 8px; }
::-webkit-scrollbar-track { background: #f0f0f0; }
::-webkit-scrollbar-thumb { background: #c0c0c0; border-radius: 2px; }
::-webkit-scrollbar-thumb:hover { background: #a0a0a0; }

/* focus */
:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 1px;
}

button:focus-visible,
a:focus-visible,
select:focus-visible,
input:focus-visible,
textarea:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 1px;
}

/* sidebar */
.sidebar {
  width: var(--sidebar-w);
  min-height: 100vh;
  background: var(--bg-surface);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  position: fixed;
  left: 0;
  top: 0;
  bottom: 0;
  transition: width var(--transition);
  z-index: 50;
}

.sidebar.collapsed {
  width: var(--sidebar-collapsed);
}

.sidebar.collapsed .logo-text,
.sidebar.collapsed .nav-item span:not(.nav-badge),
.sidebar.collapsed .user-info,
.sidebar.collapsed .nav-badge {
  display: none;
}

.sidebar.collapsed .nav-item {
  justify-content: center;
  padding: 10px;
}

.sidebar.collapsed .user-card {
  justify-content: center;
}

.sidebar-header {
  padding: 14px 14px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  height: var(--topbar-h);
}

.logo {
  display: flex;
  align-items: center;
  gap: 8px;
  overflow: hidden;
}

.logo-icon {
  width: 28px;
  height: 28px;
  background: var(--accent);
  border-radius: var(--radius-sm);
  display: flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  flex-shrink: 0;
}

.logo-text {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-primary);
  white-space: nowrap;
}

.logo-text strong {
  color: var(--accent);
}

.sidebar-toggle {
  background: none;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  cursor: pointer;
  padding: 4px;
  color: var(--text-secondary);
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background var(--transition);
}

.sidebar-toggle:hover {
  background: var(--bg-hover);
  color: var(--text-primary);
}

.sidebar-nav {
  flex: 1;
  padding: 8px;
  overflow-y: auto;
}

.nav-item {
  display: flex;
  align-items: center;
  gap: 10px;
  width: 100%;
  padding: 8px 10px;
  background: none;
  border: none;
  color: var(--text-secondary);
  font-size: 13px;
  font-family: inherit;
  cursor: pointer;
  border-radius: var(--radius-sm);
  margin-bottom: 2px;
  text-align: left;
  position: relative;
  transition: background var(--transition), color var(--transition);
}

.nav-item:hover {
  background: var(--bg-hover);
  color: var(--text-primary);
}

.nav-item.active {
  background: var(--accent-dim);
  color: var(--accent);
  font-weight: 600;
}

.nav-item.active svg {
  color: var(--accent);
}

.nav-item.active::before {
  content: "";
  position: absolute;
  left: 0;
  top: 4px;
  bottom: 4px;
  width: 2px;
  background: var(--accent);
  border-radius: 1px;
}

.nav-badge {
  margin-left: auto;
  background: var(--bg-hover);
  color: var(--text-secondary);
  font-size: 11px;
  font-weight: 600;
  padding: 1px 6px;
  border-radius: 8px;
  min-width: 18px;
  text-align: center;
}

.sidebar-footer {
  padding: 10px;
  border-top: 1px solid var(--border);
}

.user-card {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 6px 4px;
  margin-bottom: 6px;
}

.user-avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--accent);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 600;
  font-size: 13px;
  flex-shrink: 0;
}

.user-info {
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.user-name {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-primary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.user-role {
  font-size: 11px;
  color: var(--text-muted);
}

/* main content */
.main-content {
  flex: 1;
  margin-left: var(--sidebar-w);
  min-height: 100vh;
  height: 100vh;
  overflow-y: auto;
  transition: margin-left var(--transition);
}

body.collapsed .main-content {
  margin-left: var(--sidebar-collapsed);
}

/* topbar */
.topbar {
  background: var(--bg-surface);
  border-bottom: 1px solid var(--border);
  padding: 0 20px;
  height: var(--topbar-h);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  position: sticky;
  top: 0;
  z-index: 10;
}

.topbar-left {
  display: flex;
  flex-direction: column;
}

.page-title {
  font-size: 16px;
  font-weight: 600;
  color: var(--text-primary);
}

.page-subtitle {
  font-size: 12px;
  color: var(--text-muted);
}

.topbar-right {
  display: flex;
  align-items: center;
  gap: 10px;
}

.search-box {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 5px 10px;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-muted);
  width: 240px;
}

.search-box:focus-within {
  border-color: var(--accent);
  background: #fff;
}

.search-box input {
  background: none;
  border: none;
  outline: none;
  color: var(--text-primary);
  font-size: 13px;
  width: 100%;
  font-family: inherit;
}

/* secciones */
.section {
  display: none;
  padding: 18px 22px;
}

.section.active {
  display: block;
}

/* dashboard */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 12px;
  margin-bottom: 18px;
}

.stat-card {
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 14px;
  display: flex;
  align-items: center;
  gap: 12px;
  transition: border-color var(--transition);
}

.stat-card:hover {
  border-color: var(--border-active);
}

.stat-icon {
  width: 14px;
  height: 14px;
  border-radius: 50%;
  flex-shrink: 0;
}

.stat-total .stat-icon { background: var(--accent); }
.stat-open  .stat-icon { background: var(--info); }
.stat-progress .stat-icon { background: var(--warning); }
.stat-closed .stat-icon { background: var(--success); }

.stat-value {
  display: block;
  font-size: 22px;
  font-weight: 700;
  color: var(--text-primary);
  line-height: 1.1;
}

.stat-label {
  font-size: 11px;
  font-weight: 500;
  color: var(--text-muted);
  text-transform: uppercase;
}

.dashboard-grid {
  display: grid;
  grid-template-columns: 1.4fr 1fr;
  gap: 14px;
}

/* barras prioridad */
.priority-bar-item {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 8px;
}

.priority-label {
  width: 60px;
  font-size: 12px;
  color: var(--text-secondary);
}

.priority-bar-track {
  flex: 1;
  height: 8px;
  background: var(--bg-elevated);
  border-radius: 2px;
  overflow: hidden;
}

.priority-bar-fill {
  height: 100%;
  transition: width var(--transition);
}

.priority-bar-fill.critical { background: var(--priority-critica); }
.priority-bar-fill.alta     { background: var(--priority-alta); }
.priority-bar-fill.media    { background: var(--priority-media); }
.priority-bar-fill.baja     { background: var(--priority-baja); }

.priority-count {
  width: 24px;
  text-align: right;
  font-size: 12px;
  font-weight: 600;
  color: var(--text-secondary);
}

/* categoría */
.category-stats {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.category-stat-item {
  display: flex;
  justify-content: space-between;
  padding: 6px 10px;
  background: var(--bg-elevated);
  border-radius: var(--radius-sm);
  font-size: 12px;
}

.category-stat-name {
  color: var(--text-secondary);
}

.category-stat-count {
  font-weight: 600;
  color: var(--text-primary);
}

/* tickets recientes */
.recent-tickets-list {
  display: flex;
  flex-direction: column;
}

.recent-ticket-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 4px;
  border-bottom: 1px solid var(--border);
  cursor: pointer;
  font-size: 12px;
}

.recent-ticket-item:last-child { border-bottom: none; }

.recent-ticket-item:hover {
  background: var(--bg-elevated);
}

.recent-ticket-id {
  font-family: ui-monospace, "SFMono-Regular", Consolas, monospace;
  font-size: 11px;
  color: var(--accent);
  font-weight: 600;
  flex-shrink: 0;
}

.recent-ticket-title {
  flex: 1;
  color: var(--text-primary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.recent-ticket-meta {
  flex-shrink: 0;
}

.empty-state-small {
  padding: 14px;
  text-align: center;
  color: var(--text-muted);
  font-size: 12px;
}

/* cards */
.card {
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 14px;
}

.card-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 12px;
}

.card-header h3 {
  font-size: 14px;
  font-weight: 600;
  color: var(--text-primary);
}

/* filtros */
.filters-bar {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 10px;
  margin-bottom: 12px;
  align-items: flex-end;
}

.filter-group {
  display: flex;
  flex-direction: column;
  gap: 3px;
}

.filter-group label {
  font-size: 11px;
  color: var(--text-muted);
  text-transform: uppercase;
}

.filter-group select {
  padding: 5px 8px;
  background: #fff;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-primary);
  font-size: 12px;
  font-family: inherit;
  min-width: 130px;
  cursor: pointer;
}

.filter-group select:focus {
  outline: none;
  border-color: var(--accent);
}

/* tabla tickets */
.tickets-table-wrapper {
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  overflow-x: auto;
}

.tickets-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 12px;
}

.tickets-table thead tr {
  background: var(--bg-elevated);
  border-bottom: 1px solid var(--border);
}

.tickets-table th {
  text-align: left;
  padding: 8px 10px;
  font-size: 11px;
  font-weight: 600;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.3px;
  white-space: nowrap;
}

.tickets-table tbody tr {
  border-bottom: 1px solid var(--border);
  cursor: pointer;
}

.tickets-table tbody tr:last-child { border-bottom: none; }

.tickets-table tbody tr:hover {
  background: var(--bg-elevated);
}

.tickets-table td {
  padding: 8px 10px;
  color: var(--text-primary);
  vertical-align: middle;
}

.ticket-id-cell {
  font-family: ui-monospace, "SFMono-Regular", Consolas, monospace;
  font-weight: 600;
  color: var(--accent);
  font-size: 11px;
}

.ticket-title-cell {
  font-weight: 500;
  max-width: 300px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

/* badges */
.badge {
  display: inline-block;
  padding: 2px 7px;
  border-radius: 3px;
  font-size: 11px;
  font-weight: 600;
  background: var(--bg-hover);
  color: var(--text-secondary);
  white-space: nowrap;
}

/* estados */
.badge-abierto   { background: var(--info-dim);    color: var(--info); }
.badge-progreso  { background: var(--warning-dim); color: var(--warning); }
.badge-resuelto  { background: var(--success-dim); color: var(--success); }
.badge-cerrado   { background: var(--bg-hover);    color: var(--text-secondary); }

/* prioridad */
.badge-critica { background: var(--danger-dim);  color: var(--priority-critica); }
.badge-alta    { background: var(--accent-dim);  color: var(--priority-alta); }
.badge-media   { background: var(--warning-dim); color: var(--priority-media); }
.badge-baja    { background: var(--success-dim); color: var(--priority-baja); }

.badge-category {
  background: var(--bg-elevated);
  color: var(--text-secondary);
  border: 1px solid var(--border);
}

/* botones acción tabla */
.action-buttons {
  display: flex;
  gap: 4px;
}

.action-btn {
  width: 24px;
  height: 24px;
  background: none;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  transition: background var(--transition);
}

.action-btn:hover {
  background: var(--bg-hover);
  color: var(--text-primary);
}

.action-btn.danger:hover {
  background: var(--danger-dim);
  color: var(--danger);
  border-color: var(--danger);
}

/* estado vacío */
.empty-state {
  padding: 40px 20px;
  text-align: center;
  color: var(--text-muted);
}

.empty-icon {
  font-size: 36px;
  margin-bottom: 10px;
}

.empty-state h3 {
  font-size: 14px;
  font-weight: 600;
  color: var(--text-secondary);
  margin-bottom: 6px;
}

.empty-state p {
  font-size: 12px;
  margin-bottom: 14px;
}

/* formulario */
.form-container {
  max-width: 760px;
}

.form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}

.form-group {
  display: flex;
  flex-direction: column;
}

.form-group.full {
  grid-column: 1 / -1;
}

.form-group label {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-secondary);
  margin-bottom: 4px;
}

.form-group input,
.form-group select,
.form-group textarea {
  padding: 6px 8px;
  background: #fff;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-primary);
  font-size: 13px;
  font-family: inherit;
  outline: none;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
  border-color: var(--accent);
}

.form-group textarea {
  resize: vertical;
  min-height: 80px;
}

.char-count {
  font-size: 11px;
  color: var(--text-muted);
  align-self: flex-end;
  margin-top: 2px;
}

.form-actions {
  display: flex;
  gap: 8px;
  justify-content: flex-end;
  margin-top: 14px;
  padding-top: 12px;
  border-top: 1px solid var(--border);
}

.form-id-badge {
  font-family: ui-monospace, "SFMono-Regular", Consolas, monospace;
  font-size: 11px;
  background: var(--accent-dim);
  color: var(--accent);
  padding: 2px 7px;
  border-radius: 3px;
}

/* botones */
.btn {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 6px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--bg-surface);
  color: var(--text-primary);
  font-size: 12px;
  font-weight: 500;
  font-family: inherit;
  cursor: pointer;
  transition: background var(--transition), border-color var(--transition);
}

.btn:hover { background: var(--bg-hover); }
.btn:active { background: var(--bg-elevated); }
.btn:disabled { opacity: 0.5; cursor: not-allowed; }

.btn-primary {
  background: var(--accent);
  color: #fff;
  border-color: var(--accent);
}

.btn-primary:hover {
  background: var(--accent-light);
  border-color: var(--accent-light);
}

.btn-secondary {
  background: var(--bg-elevated);
  border-color: var(--border);
}

.btn-secondary:hover {
  background: var(--bg-hover);
}

.btn-danger {
  background: var(--danger);
  color: #fff;
  border-color: var(--danger);
}

.btn-danger:hover {
  background: #a01f1f;
  border-color: #a01f1f;
}

.btn-ghost {
  background: none;
  border-color: transparent;
  color: var(--text-secondary);
}

.btn-ghost:hover {
  background: var(--bg-hover);
  color: var(--text-primary);
}

.btn-sm {
  padding: 4px 8px;
  font-size: 11px;
}

/* reportes */
.reports-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}

.report-summary {
  display: flex;
  flex-direction: column;
}

.report-item {
  display: flex;
  justify-content: space-between;
  padding: 8px 0;
  border-bottom: 1px solid var(--border);
  font-size: 13px;
}

.report-item:last-child { border-bottom: none; }

.report-item-label {
  color: var(--text-secondary);
}

.report-item-value {
  font-weight: 600;
  color: var(--text-primary);
}

.export-options {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.export-btn {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 12px;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  cursor: pointer;
  text-align: left;
  font-family: inherit;
  transition: background var(--transition);
  color: var(--text-primary);
}

.export-btn:hover {
  background: var(--bg-hover);
}

.export-btn.danger:hover {
  background: var(--danger-dim);
  border-color: var(--danger);
  color: var(--danger);
}

.export-btn strong {
  font-size: 13px;
  font-weight: 600;
}

.export-btn p {
  font-size: 11px;
  color: var(--text-muted);
  margin-top: 1px;
}

.export-icon {
  font-size: 20px;
}

/* modal */
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.35);
  display: none;
  align-items: center;
  justify-content: center;
  z-index: 1000;
  padding: 20px;
}

.modal-overlay.open {
  display: flex;
}

.modal {
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 18px;
  max-width: 640px;
  width: 100%;
  max-height: 88vh;
  overflow-y: auto;
  box-shadow: var(--shadow-lg);
}

.modal.modal-sm { max-width: 420px; }

.modal-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 12px;
  padding-bottom: 10px;
  border-bottom: 1px solid var(--border);
}

.modal-id {
  font-family: ui-monospace, "SFMono-Regular", Consolas, monospace;
  font-size: 11px;
  color: var(--accent);
  font-weight: 600;
}

.modal-title {
  font-size: 16px;
  font-weight: 600;
  color: var(--text-primary);
  margin-top: 2px;
}

.modal-close {
  background: none;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  cursor: pointer;
  padding: 4px;
  display: flex;
  align-items: center;
  justify-content: center;
}

.modal-close:hover {
  background: var(--bg-hover);
  color: var(--text-primary);
}

.modal-badges {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  margin-bottom: 12px;
}

.modal-body { padding: 6px 0; }

.modal-detail-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px 18px;
  margin-bottom: 14px;
}

.modal-detail-item {
  display: flex;
  flex-direction: column;
}

.modal-detail-label {
  font-size: 11px;
  font-weight: 600;
  color: var(--text-muted);
  text-transform: uppercase;
  margin-bottom: 2px;
}

.modal-detail-value {
  font-size: 13px;
  color: var(--text-primary);
}

.modal-description {
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  font-size: 13px;
  color: var(--text-primary);
  white-space: pre-wrap;
  margin-bottom: 12px;
}

.modal-notes {
  background: var(--warning-dim);
  border: 1px solid var(--warning);
  border-radius: var(--radius-sm);
  padding: 8px 10px;
  font-size: 12px;
  color: var(--text-primary);
  white-space: pre-wrap;
}

.modal-notes-label {
  font-size: 11px;
  font-weight: 600;
  color: var(--warning);
  text-transform: uppercase;
  margin-bottom: 4px;
  margin-top: 10px;
}

.modal-footer {
  display: flex;
  gap: 8px;
  justify-content: flex-end;
  margin-top: 14px;
  padding-top: 12px;
  border-top: 1px solid var(--border);
}

/* toasts */
.toast-container {
  position: fixed;
  bottom: 16px;
  right: 16px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  z-index: 2000;
}

.toast {
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 10px 14px;
  font-size: 12px;
  color: var(--text-primary);
  box-shadow: var(--shadow);
  min-width: 200px;
  max-width: 340px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.toast.hide { opacity: 0; transition: opacity 0.2s; }

.toast-success { border-left: 3px solid var(--success); }
.toast-error   { border-left: 3px solid var(--danger); }
.toast-info    { border-left: 3px solid var(--info); }

.toast-icon { font-size: 14px; }

/* responsive */
@media (max-width: 1100px) {
  .stats-grid { grid-template-columns: repeat(2, 1fr); }
  .dashboard-grid { grid-template-columns: 1fr; }
  .reports-grid { grid-template-columns: 1fr; }
}

@media (max-width: 800px) {
  .sidebar { width: var(--sidebar-collapsed); }
  .sidebar .logo-text,
  .sidebar .nav-item span:not(.nav-badge),
  .sidebar .user-info,
  .sidebar .nav-badge { display: none; }
  .sidebar .nav-item { justify-content: center; padding: 10px; }
  .sidebar .user-card { justify-content: center; }
  .main-content { margin-left: var(--sidebar-collapsed); }
  .section { padding: 12px; }
  .topbar { padding: 0 12px; }
  .form-grid { grid-template-columns: 1fr; }
  .form-group.full { grid-column: 1; }
  .stats-grid { grid-template-columns: 1fr 1fr; }
  .tickets-table th:nth-child(6),
  .tickets-table td:nth-child(6),
  .tickets-table th:nth-child(7),
  .tickets-table td:nth-child(7) { display: none; }
}

@media (max-width: 540px) {
  .stats-grid { grid-template-columns: 1fr; }
  .modal { margin: 8px; }
  .modal-detail-grid { grid-template-columns: 1fr; }
}

/* visibilidad por rol */
body.role-user  .admin-only   { display: none !important; }
body.role-user  .admin-field  { display: none !important; }
body.role-user  .admin-action { display: none !important; }
body.role-admin .user-only    { display: none !important; }

/* logout */
.btn-logout {
  display: flex;
  align-items: center;
  gap: 8px;
  width: 100%;
  padding: 7px 10px;
  background: none;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  font-size: 12px;
  cursor: pointer;
  font-family: inherit;
  transition: background var(--transition), color var(--transition);
}

.btn-logout:hover {
  background: var(--danger-dim);
  color: var(--danger);
  border-color: var(--danger);
}

.sidebar.collapsed .btn-logout span { display: none; }
.sidebar.collapsed .btn-logout { justify-content: center; padding: 7px; }

/* topbar rol */
.role-indicator {
  font-size: 11px;
  font-weight: 600;
  padding: 2px 7px;
  border-radius: 3px;
  background: var(--bg-elevated);
  color: var(--text-secondary);
  border: 1px solid var(--border);
}

/* banner usuario */
.user-welcome-banner {
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-left: 3px solid var(--accent);
  border-radius: var(--radius-sm);
  padding: 12px 14px;
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 14px;
}

.banner-wave {
  font-size: 22px;
}

.banner-title {
  font-size: 14px;
  font-weight: 600;
  color: var(--text-primary);
}

.banner-sub {
  font-size: 12px;
  color: var(--text-muted);
}

/* stats usuario */
.user-stats-row {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 10px;
  margin-bottom: 14px;
}

.ustat {
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  text-align: center;
}

.ustat:hover {
  border-color: var(--border-active);
}

.ustat-val {
  display: block;
  font-size: 20px;
  font-weight: 700;
  color: var(--accent);
  line-height: 1.1;
}

.ustat-lbl {
  font-size: 11px;
  color: var(--text-muted);
  text-transform: uppercase;
}

@media (max-width: 768px) {
  .user-stats-row { grid-template-columns: repeat(2, 1fr); }
}

/* toolbar usuarios */
.users-toolbar {
  display: flex;
  justify-content: flex-end;
  margin-bottom: 12px;
}

.form-label-sm {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-secondary);
  display: block;
  margin-bottom: 4px;
}